1.Booking

i. Q: How to make a booking?

   A: Please feel free to contact us on +60139558811 or at email. You can also contact us if you require any further information. 

   ii. Q: How long in advance should I book my private car?

  A:You can book anytime before pick-up time. We encourage you to book at least 2 days in advance, thus, we are able to arrange the

      schedule for you as soon as possible.

   iii. Q: How long in advance that can I revise my travel schedule?

   A: You can change your booking with no charge up to 12 hours before the pick up. But the acceptances of the changes will depend

       on the days of availability of the drivers.

   iv. Q: When will I receive the driver’s details?

   A: We will send SMS or Whatsapp to you about the driver’s details one day before departure.

2.Vehicle

     i. Q: What types of transport models do you have?

        A: Toyota Innova(7seaters), Toyota Alphard(7seaters),
Hyundai Starex(10seaters).Different transport model will have different price,kindly refer to our website price list table or contact us for more details.

    ii. Q: Toyota Innova (For exp.)

        A: 7 passengers w/o luggage /  5 passengers with 2 big size luggage / 4 passengers with 4 big size luggage + some hand carry.

   iii. Q: Toyota Alphard (For exp.)

    A: 7 passengers w/o luggage / 6 passengers with 3-4 big size luggage / 4 passengers with 4 big size luggage + hand carry.

   iv. Q: Hyundai Starex (For exp.)

   A: 10 passengers w/o luggage / 7 passengers with 5 big size luggage + hand carry.

3.Price-

 i. Q: All the prices listed for single trip or include return trip?

    A: All the prices listed is for one way trip + one drop off point only. If you added another place to drop off, that will be consider another trip.

    ii. Q: Price is for per vehicle or per person?

        A: All the price is for per vehicle.

   iii. Q: Are there any hidden or surcharge fees?

        A: All chargers are listed at the price table. There are no changes for the trip unless you change your destination or add another

            pick up / drop off point.

   iv. Q: How much is the charge for the second pick-up/drop-off point?

        A: Each second pick up / drop off point will cause SGD $10 extra charge.

    v. Q: How do I pay for my hired private car?

        A: Customer can use credit/ debit card to purchase order through website.

   vi. Q: Do your service include might night charges between Singapore and Johor bahru / Malaysia?

        A: Yes, we do have might night charge after 12:00am - 6:00am. And cost SGD $10 for the might night charges.

4.Others-

      i.Q: Do you only provide transfer service from Singapore to Johor Bahru?

        A: Not only Singapore to Johor Bahru but the entire Malaysia.

    ii. Q: When crossing the borders in Singapore and Malaysia, should I get off the private car?

        A: No, the passenger only sit in the car during the entire journey.

   iii. Q: Will I be sharing the vehicle with other passengers?

        A: For private transfers you and your group will be sole occupants of the vehicle.